Refund & Cancellation Policy

Last updated: 21 June 2026

This policy explains how to cancel your trial and how refunds work. It sits alongside our Terms and the Pricing & Trial page. Payments are handled by Paddle (Paddle.com Market Ltd), the Merchant of Record and seller of record, so refunds are processed through Paddle.

Cancelling the free trial — no charge

• Your free trial converts to a one-time charge for the plan you selected — at the price shown to you at checkout — only if you don't cancel before it ends.
• You can cancel any time during the trial, in a few clicks, with no charge. Cancel from your account page or via the link in your Paddle confirmation email (which opens Paddle's customer portal).
• If you cancel during the trial, your full access continues until the trial's end date, then stops.

Refunds after the charge

• The charge is a single, fixed-term purchase for your chosen plan's access period. It does not renew, so there are no future payments to stop.
• If you're charged in error, or have a genuine problem, contact hello@prepfy.co and we'll review it fairly. Approved refunds are processed by Paddle back to your original payment method.
• Because this is digital content you can access immediately, statutory cancellation ("cooling-off") rights may be limited once you've started using the paid access — but your statutory consumer rights are not affected, and we'll always honour them.

How to reach us

• Cancel the trial: account page, or the link in your confirmation email.
• Refund or billing question: hello@prepfy.co — tell us your account email and what happened, and we'll respond promptly.